Never trust fnb woth your money

Good day,

I contacted FNB regarding a reversal of a debit order that went off my account on 9 March 2026. At the time of my request, I was not informed that there would be a R50 bank fee for reversing the debit order.

I only noticed afterwards that R50 was deducted from my account for the reversal, which was never explained to me beforehand. If I had been informed about the fee, I would have considered my options before proceeding.

I also asked the consultant to place a stop order on that debit order to prevent it from going off again, but my request was refused, which is very concerning.

Please can you:

Explain why I was not informed about the R50 reversal fee.

Clarify why my request to stop the debit order was refused.

Consider reversing the R50 bank charge, as I was not properly informed.

Inolso see i was been charge a declind fee on 11 march my bank card never declind the shop say it was a sustem error so fnb even charge there customer if the shop system struggle with signal

I would appreciate your urgent assistance in resolving this matter.

I contact fnb complain with no feed back