NEVER TRUST FNB WITH YOUR PERSONAL INFORMATION (Documents)

In June 2022 I app**** for housing finance at FNB through a mortgage originator and I didn't accept their quote. First of all, I don't do my banking with them, in September 2023 I saw that there was an enquiry that was added by FNB on my ICT profile. On October 11th I got a call from a lady by the name of Lungile asking me about a debit account that I had opened at FNB, I told her that I don't bank with FNB and she advised me to visit the nearest branch. I visited the Wonderpark FNB branch to check and indeed the is was an account that was opened under my name, using both my ID copy and proof of residence. The account was active and the lady who was assisting me said I should do an affidavit and submit it together with a certified copy of my ID. The following day I submitted the documents and I was told that the account had been frozen and they are investigating a case of *****. I was told that the lady handling the case is Lungile from their *****s department, she'll send me a form via email that I'm supposed to fill in and she'll update me on the case. I wasn't given a case number and Lungile has never called me to date, I've been calling FNB with no assistance, and the call centre agents are rude. The one question that I have is how does a person open an account without the verification of their fingerprints????????????? The only time that I interacted with FNB was when I app**** for housing finance and the same documents I used to apply were ones that were used to open the *****ulent account????? and your ***** department is neglecting the case. Out of all the banking institutions in SA, I've never came across such an unprofessional bank. You're messing up people's lives and neglecting them when ask for your intervention.