Never trust fnb or there managers to help you

Good day

Please right a complain about i strugle now with fnb 3 momth. To close a account as there go bank fees off and debit order without my consern i try to contact to custumare care with no help and i try to open a new account with no luck just a declind

Good day,

I would like to lodge a formal complaint regarding the poor service and ongoing problems I have experienced with FNB over the past 3 months.

I have been struggling to close my account, but despite my efforts, the account remains active and bank charges continue to be deducted. There are also debit orders going off my account without my consent.

I have contacted customer care several times for assistance, but unfortunately I have not received any proper help or resolution. I also attempted to open a new account, but my application was simply declined without any explanation or assistance.

This situation has caused me a lot of frustration and financial stress. I kindly request that this matter be urgently investigated and resolved. I would like:

My account closure to be processed immediately

Unauthorized debit orders to be investigated

Unnecessary bank charges to be reviewed and reversed where applicable

Feedback regarding why my new account application was declined

Please treat this matter as urgent and provide me with feedback as soon as possible.

Kind regards,