1 reviews | Active since Oct 2018
Never trust big companies
Iam deeply heart broken as i write this review, not only by the death of a family member but by the fact that i won't be able to attend their burial. I took a funeral policy with fnb hoping that iam paying for my peace of mind a couple of years back, unfortunately as life happens i couldn't pay for 2 months and continue to pay from there on. But as life is out of our control i lost a loved one whom i covered, now FNB is telling me that they wont pay even a single cent, IAM DEEPLY HURT
Good day Shirley Lougin,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Life who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Shirley Lougin,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Life who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)