NEVER TAKE AN FNB POLICY EVER!!!!!!!!
Horrible service. I took FNB funeral plan for my staff was promised 24-48hr payout and good service. FNB only give service as long as you don't actually need them but they are very happy taking your money every month. Claim was lodge on 26Nov only after we had to phone and yell was it given to an assessor on the 27th. Again WE had to phone on the 28th after 48hrs only got promises. Now its the 30th 4 DAYS AFTER CLAIM still no payment. NOW I HAVE TO EXPLAIN TO MY STAFF WHY SHE CAN'T PAY FOR HER MOTHER'S FUNERAL. With such a loss. FNB DISGUSTING!!!!!
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Replies (2)
FNB (First National Bank)'s replyOfficial
30 Nov 2019, 11:38Good Day Franciska Petra De Jonge
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***
FNB (First National Bank)'s reply30 Nov 2019, 11:38
Official
Good Day Franciska Petra De Jonge
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***
's updateReviewer Update
30 Nov 2019, 12:45As always the generic reply with no solution. The useless same answer for the past 4 days. You consistently show your terrible service and attitude.
's update30 Nov 2019, 12:45
Reviewer Update
As always the generic reply with no solution. The useless same answer for the past 4 days. You consistently show your terrible service and attitude.