NEVER TAKE AN FNB CONNECT CONTRACT!!!!

FNB!!! You've done it YET again!

YESTERDAY morning I had requested for my device to be cancelled!

Upon signing on with this deal with fnb I had to pay a deposit of 1500 that would be withheld until either my contract was up OR i cancelled my subscription.

Yesterday I requested my subscription to be cancelled and R1050 was taken off my account which I had agreed to simply because the consultant advised that id receive my R 1500 deposit back within 24 hours!

When I called today to find out what the hold up is and how much longer this would take they tell me there has been a back log since the public holidays and that I was not getting my money until January!

The ONLY reason I was fine with the deduction off my account (especially at this time) was because I was informed that id receive my funds back LATEST 48 hours!

At this time of the month we need money especially after Christmas! I was not informed about this back log until i had to call FNB myself to find out what the hold up is? Lets not forget the fact that i was not advised about the backlog when i asked the consultant yesterday about how long it would take for my funds to reflect?!

I have just upgraded my account to premier status and this is not the first time iv had an issue with FNB CONNECT !

This is actually the SECOND Hello Peter complaint for the same department!

I want my funds to be released LATEST tomorrow morning or i'm going to the Consumer Complaints commission - iv had enough!

My case number is CAS-118042-D5F1L3