MJ
Marion J

1 reviews | Active since Jul 2011

10 May 2017, 21:35

Never take a bond with FNB

<p>Fnb homeloans service is disgusting. I would recommend you never take a bond with the as your locked into this disgusting service. Fnb are disputing the property that is bonded and all they have to do is check their accounts, its a clear as anything on the account which property I have bonded. They have received the deeds office confirmation as well as the municiple account but it seems like they cant read. Fnb has the audacity to tell me they process documentation quickly and 7 days later Im still waiting for them to be able to read thier own accounts after waiting 6 weeks for them to action my request. I have NEVER experienced acceptable service from FNB HOMELOANS</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 May 2017, 09:44
Official

Good day Ms. marion

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***