CT
Calvin T

1 reviews | Active since Sept 2017

24 Dec 2019, 12:14

Never switch to FNB, just stay wherever you are nothing is worse than banking with FNB.

I'll be spending Chrismas alone because FNB failed to deliver. This bank service keep getting worse.

On 16th December I performed an online transaction to one of my accounts with FNB, the transaction was a withdrawal from a PayPal wallet to my FNB account, everything is performed on FNB website, one of the steps involves selecting the back account you want the FNB to send money, i selected on two accounts that I have with FNB,the transaction normally takes 2 days but on this transaction the money never came through.

Fast forward to yesterday I called FNB after being transfer from one department to another i was told the money is not yet available because I withdrew to a closed account, huh? If indeed the account is closed why do they still keep it on my profile? I was on the phone for more than 1 hour 30 minutes trying to get the account re-open nothing was done, i went to Bloemfontein college park brach the service i received was worse than a service at a public hospital. They never communicate with me about closing the account and they still keep it on my profile. This was FNB mistake not mine nor PayPal but FNB never own up to their mistakes,but we all know what happened the last time they had a "system glitch",customers had to pay for FNB mistake.

FNB is an institution run by ****s, they must change their slogan to : How can we ***** you?. I'm spending this Christmas alone i don't have money to travel to my family because of FNB.

Come January I'm leaving that bank for good. Whoever considering switching to FNB stay wherever you are.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Dec 2019, 12:30
Official
Good Day 

 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is  ***NF

Regards 

Hello Peter Complaints Team

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