CJ
Chevonne J

1 reviews | Active since Feb 2020

15 Sept 2022, 08:34

Never should have opened an FNB account. Almost a month and all I have are issues concerning this bank

Second complaint about the same issue because the first issue was never resolved. Nobody called with a solution but instead everyone who called had to send the issue "to the relevant team"... Still waiting for the "relevant" team to call me.

Its nearing to the end of the month and I cannot verify my device which means I cannot approve my debichecks.

Your *********** staff couldn't assist me at the branch as well as over the phone. I've been making transactions since 27th August, I've made payments of more than 300r as advised by your staff but the phone is still not verified.

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Replies (1)
CJ
Chevonne J's update16 Sept 2022, 18:15
Reviewer Update
Still nothing, I even sent you a video of me not being able to make payments from the app.

Is mobile banking not supposed to decrease customers effort?
Is it not supposed to make our lives convenient?

I opened this account nearly a month ago and its just been problems since day 1....... This is ridiculous