Never sent documents

Everytime I go into the branch I seem to walk out with a problem.<br> As per the previous issue of the branch losing my ID copy, I went to take a new one, I also supp**** a letter from my account and bookkeeper as I am self employed. I have been waiting for almost 2 months for a credit card, and my docs keep going missing. They took so long the application expired and I was never even notified!!!! I finally called Premier banking again this morning as I have had no feedback for over a week with regards to application, Only to be told that they need a letter from my accountant, well good job FNB Featherbrooke for failing to do your jobs once again, I have now sent it directly myself as you clearly cannot send your own emails.<br> This branch is a total disaster, and i feel it needs a new management team.