NEVER SEEN SUCH USELESS MANAGERS

its now 2WEEKS and my complaint is still not dealt with, this is my 3rd time on hello peter with the same complaint,I logged a complaint about Woodmead bank about a service fee that im charged for that I am disputing as I was NOT informed of the fee, I received a call from Bheki Ngiyani and I was highly disappointed in his service, I then said I DO NOT WANT TO TALK TO ANYONE FROM WOODMEAD BANK and then I got a call from Dima from Randburg square on Monday 14 Dec,saying she is dealing with my complaint and will get back to me in 24hrs as she agrees i should have been informed, she gets back to me FRIDAY saying she cant assist and shoves me back to woodmead FNB, I am disappointed in the service I am getting from FNB and I'm at a point where I feel like moving to another bank now, I want someone who is going to assist me to sort this query out SOMEONE WHO EARNS THE TITLE OF BEEN MANAGER UNLIKE THESE 3 PEOPLE, Dima gave me her word she would assist and clearly that was a lie.my complaint is been passed around and no one seems to care, WOODMEAD BRANCH IS GIVING FNB A BANK NAME!!! i will not let this go, i want a contact number to lay a complaint on these managers as well!!!!