Never received withdrawn cash

<p>Good Day,</p> <p>On the 11th of July 2017 I tried to withdraw R3000 from an ATM at Oakglen (western Cape, bellville).</p> <p>As I was about to receive the cash (just after I received my card back) the ATM went offline without me getting cash. I logged into the app and tried using the secure chat which was useless as after 50min I did not receive any help on it. I phoned premier support and received a dispute form which I filled in and sent back, REF: ********** 1_ ********** 94</p> <p>Till now I haven't received any feedback nor any funds reversed.</p> <p>I find this completely unacceptable how it is expected that a customer who did nothing wrong is expected to wait and wait and wait for a service I pay every month! </p> <p>What if I was dependant on this monies and needed it to pay for electricity, and groceries and other necessities? </p> <p> </p> <p> </p>