NB
Nick B
1 reviews | Active since Feb 2014
13 Dec 2015, 18:46
Never received Takealot Voucher
On 5 December 2015, I received an SMS from FNB, stating that if I purchased airtime by dialing *130*321# that I would receive a Takealot Voucher on 10 December.<br> <br> I still haven't received my Takealot Voucher even though I bought airtime on the same day I received the SMS.<br> <br> I wouldn't have bought Airtime through FNB were it not for this incentive. There are cheaper options to buy airtime that don't incur a service charge.
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FNB (First National Bank)'s replyOfficial
14 Dec 2015, 09:00Hello d233t,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832341 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832341 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply14 Dec 2015, 09:00
Official
Hello d233t,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832341 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832341 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)