Never received ebucks for switching my salary as advertised by FNB... salary switch ebucks reward false advertising

I activated my aspire account in December and did my purchase during January... while I was at the branch I was advised that I will get rewarded in ebucks for switching my salary and debit orders to my FNB aspire account so I did that in January I switched my salary and debit orders from African bank to FNB Ebucks was still zero even though through out January I was using the card. I then contact the secure chat which they told me my device is not linked yet so I have to wait for it to be linked so I did that. After the device was linked I contacted the secure chat no one could answer me why I didn't get my ebucks for switching, on the 11 of Feb I called on the app on secure call I couldn't be helped because the app was not sending the authentication, then I was told to go to branch to call the same ebucks team that I called on phone stand in the que for something FNB said they have made our lives easier with. I am very disappointed that first till today I did not receive my salary switch reward, that I had to be transferred to 10 different people and yet still didn't get my query resolved not even a direct indication why I didn't get my ebucks... Best solution for is to go back to my ****a shop bank atleast with them what they say you will get you do get it unlike this lie I was told by FNB