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Mmetja M

1 reviews | Active since Jan 2018

31 Jan 2018, 16:04

Never open Revoloving account

I settled my revolving loan with FNB and I requested them to close my account. I have been waiting for days and bankers are all telling me they do not know what happened to my request. What is so special about premier account if your team of bankers are all ***********. Just expensive for nothing, you cannot even execute a simple instruction like closing an account.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jan 2018, 16:26
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

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I do apologise for any inconvenience caused.

Regards,

Client Experience Team

Email address: ***

Tel number: ***