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charlenegvorster C

1 reviews | Active since Oct 2016

11 Apr 2017, 11:59

Never open an Estate Late Account

<p>Worst experience ever. When opening the account I was advised that I had an internet profile and that transfers was done as usual… Fast forward to where payments have to be made and NO I don’t have Internet Banking I have to use a Cheque book meaning that not only do I have to go to every Debtors specific bank (costing me money) I also have to wait for these payments to be made so the whole process feels like we are back in the 90’s. If I was advised of this before I opened the account I would have gone to another bank that does actually have Internet Banking and also pays interest on their estate late account.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Apr 2017, 12:38
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)