Never Move your salary here...

Item: FNB (First National Bank)
Rating: 1
Author: nelson M

Poor Customer Service

Moved my account over to FNB after good adverti*****t. Service is opposite experience, employer did deposit salary into my new FNB account as i requested.

How ever FNB have not released the money. I called them these morning apparently had to wait for 8:00 am. At 8:00 am I called only to be adviced my account is pending FICA Documments. No one bothers to notify me i need to submit these documents in the past 2 months i had my account opened.

Worst all my debit orders are now late, kids school transport or rentals all late.

I really regret moving my account over to these guys as these now affected my paying behavior as a consumer.

Helpful (0)

Replies (2)

nelson M's updateReviewer Update

25 Feb 2021, 14:06

Thanks for the response FNB, I can confirm account activated, HOWEVER MY SALARY STILL NOT REFLECTING IN IT, VISITED A BRANCH WAS ADVICED MY SALARY IN OTP and might take 24 HRS.

THUS ALL MY DEBIT ODERS WILL BOUNCE THESE MONTH AND GUES WHO WILL BE PAYING THE CHARGES AND FEES....:-(

nelson M's update25 Feb 2021, 14:06

Reviewer Update

nelson M's updateReviewer Update

02 Mar 2021, 17:17

Just to confirm my issue was sorted and salary was cleared after FNB sorted their selves out.
I just hope next payroll my debits and stop orders will run smooth.

Thanks to the FNB employees for replies and follow-ups.

nelson M's update02 Mar 2021, 17:17

Reviewer Update