Never have I ever FNB! Go ***** someone else’s money!

Zero Stars. Or minus would actually make sense here…

FNB cancelled my physical credit card and my virtual card some time ago and I was issued with a new card and virtual card. Days ago I find out this cancelled credit card and even the virtual card is still linked to me and wait for it…. MY NEW CREDIT CARD profile!!!! This resulting in any transactions from that old card and virtual card pulling to my new credit card account.

Iv been wracking up fees I had no idea for and now I know why! I even tried a “pretend” transaction as I thought there is no way FNB would do this and well was I WRONG! I received a sms notification and everything!

I am absolutely disgusted with this. Can you imagine you cancel a credit card for whatever reason which could include ***** and only to find FNB links your cancelled cards to your new credit card profile! What’s even worse I have been sent from pillar to post, spent 5 hours on the phone today being redirected every other way or agents pretending they don’t hear me or just diverting my call to another person where I need to explain these issues OVER AND OVER and still NO ONE TO FIX THIS OR APOLOGISE FOR THE GROSS NEGLIGENCE ON FNB’ PART!

I have months of fees charged to my account with NO ONE picking up on this lack of quality / FNB error. What would be the case if thousands of Rands was charged???

I have now resorted to logging a cancellation of my existing credit card and will no longer be using FNB for this service. My other accounts will follow before they are linked to something else I don’t know about and more money mysteriously vanishes!

FNB you should be ashamed of yourself!

Consumers - please check your accounts and cancelled accounts / cards. But most of all and sadly when there’s a problem is there even someone to help? In FNB case - NO THERE IS NOT.