never gonna keep our turn around time.

Almost 2 weeks ago I wrote a review and I was contacted in record time with the promise that some one was going to contact me.

Dear Valued Customer

FNB High Priority Complaint reference has been sent to Customer Resolution Centre. ***.

A Consultant will contact you within 24-48 Business hours.

4 days later I got another communication.

Good day Mr Gqwetana

Kindly be advised that your complaint is still in progress.

We have escalated your complaint to the Sales Team for assistance and will revert upon receiving feedback. this was five days ago still nothing.

My big problem with this is, if this was a huge issue I would have spent more than two weeks without accessing or having access to my money.