DR
Dustin R

1 reviews | Active since Feb 2010

10 Aug 2017, 11:12

Never get FNB Insurance - worst communication / service

<p>Tried to update my policy over a week ago - they sent my mail to Telesure??? Then never get back to me even though Telesure has to tell them it has nothing to do with them -what a joke</p>

0
Replies (6)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Aug 2017, 11:37
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

DR
Dustin R's update17 Aug 2017, 09:37
Reviewer Update
Hi Daffnie, I appreciate the reply but this has taken almost 3 weeks to get here - please can you let me know what the next step is? Nobody can even find the policy number
DR
Dustin R's update17 Aug 2017, 10:10
Reviewer Update
Thanks Daffnie, will keep an eye out
DR
Dustin R's update17 Aug 2017, 14:17
Reviewer Update
I am overseas - is there any other way?
DR
Dustin R's update18 Aug 2017, 02:51
Reviewer Update
I have access to it - we can use it
DR
Dustin R's update31 Aug 2017, 04:12
Reviewer Update
There is still no contact from them......