Never ever take your business banking to FNB

On 25 March I called business online to start an account. But Conrad Julius (from sales) and Boitumelo (from the service department) was full of empty promises and made loads of false claims about the rate of which this account would be operational. Also the name was wrong for the account. Conrad promised that I will receive and email with the necessary documents to fill and sign within 24 hours of my call. After 56 hours I had a conversation with his line manager Lucas Lebelo that confirmed that it was not possible. I started over inside the FNB branch in Herm**** with Brandon Julies that promised that he's the mobile consultant for the branch, but every time I need his help, it is apparently something that I need to do inside the branch like in the stone age when no-one had phones, email and online banking profiles. I wanted a card for the new business and again waited and waited. No sms or call and when at long last the currier called and I AGAIN went to the bank branch itself, it was a card for the wrong account. Bare in mind, the branch does not consist of friendly helpful staff, but grumpy men and woman that makes you print your wait-in-line slip and then shoves you in a corner chair where no-one can here what number the computer operated voice states. The screen is flashing and not always viewable either. (I have all the ticket numbers and even made a video of the monitor and can send this on request) but will post these on FB and other platforms as part of my campaign to warn the public of the horrific service I have received. So next, the branch manager himself promised to have a lookout for the card and promise to call me immediately when it arrives at the branch, which the currier company declared would be the next day. My business is operational by this time, so I am in serious need for FNB to speed up the proses. The next day, out of sheer desperation I come to the branch again. The manager recognises me, but denies his promise of the previous day. But the card is there so I grab and run just to get to the ATM at WhaleCoast mall before the long weekend, but the ATM is out of cash. Again I call business online, leave a complaint, get a reference number but nothing comes from it. Now I'm trying to get an extra cards for my co-owner and another for my employe, but Mohamed Psholoselo and Ranzle (both form business banking) says that FNB will contact me after 10 business days to only start the proses. YES, 10 business days!!! I am not aloud to fill paperwork or give their names and ID's before and need to sit the time out. The reference for this specific call is RT***. I also hoped that my husband's personal banker, Arthur, could somehow speed-up the proses but as he’s on leave, Jason (standing in for him) believed that business banking department is not his area of expertise. He hoped to try, but I just never heard from him again. Back to the branch again. This time I get to be with Leroys Chillies, also asking him to cancel that first initial bank account. He promised it was done, but was later confirmed not to have happened (by his own collegue Ashwell). Then came a time for Ashwell to be the man of the moment and prints a one page document that both the co-owner and the colleague need to fill out and sign. I bring the form back the next day, and Ashwell promises that he will make haste on the issue when he sends it through the business banking. Another week and a half goes by. Now the business banking department states that there is no action or enquiry for extra cards on the timeline for this account. Ashwell now only washes his hands like Pontius Pilate, as apparently this is not his department. He also states that he only works with clients coming into the branch and does not call back. In between, all these actions I have placed many complaints and made numerous other phone calls, and was given empty promises, false hope that my problems would be resolved and spent a lot of time on the secure chat on my online banking profile but neither Lebogang, Itumeleng or Kgotso wants to help. (I have screen shots of these conversations as well and will be posting them on all the platforms). I’ve also had a few we-don’t-care-except-for-the-ATM-cash telephonic conversations with Keith and then his supervisor Mrs November, form the ATM department. And then the interesting phone call from the same branch manager from Herm****, that only shrugged his shoulders and stated :”what can we do?”, in another day’s face to face conversation”. Here are all my complaint reference numbers, just for fun: ***, ***, ***NF, ***NF and also conversation ***.

FNB is not a bank that cares for its customers . No-one, not even the branch manager at Herm**** branch, will take responsibility and ownership over a really poor situation. It is a one-line excuse of “we’re sorry for the inconvenience caused” and a passing the buck kind of bank that will have you run and sign papers and make phone calls and post questions and beg for service to the extent of crying. Do not use FNB.