Never ending 48 Hours

I am in complete awe with FNB. I have been following up and following up since 01 August and every time I follow up I am told it will take 48 hours. I would like to speak to a manager, that will take 48 hours. I logged a complaint on Hello Peter last week and indeed got my call back from someone handling "Top Priority"complaint as per the SMS I received and again was told 48 Hours and here i am again 48 Hours later and still trying to find some sort of better answer.

Please see most recent chat on the Secure Chat:

Me Hi There, I would Like to establish if anyone at FNB knows what it is like to keep their word. I am awaiting feedback since 01 August 2020 Regarding my cashflow relief extension and since even had to extend this complaint to Hello Peter and I promptly received calls to advise that they will get back to me. Here we are again 48 hours later and i am having to follow up ?? This is absolutely atrocious and I am beyond my mind stunned with the pure lack of customer service I have experienced with you guys! I am asking for help so please as per your slogan "How can we help you" help me! Help ME. Please, when responding to this I do not want to go through the entire story again and I am hoping that this will be a one hit wonder where we can have this resolved now!!

Nelisiwe Hello, you are now chatting to Nelisiwe. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

Me Hi Nelisiwe, assuming you are digesting the above. Please let me know what is actually happening with the above ?

Nelisiwe Good day Virgilplease give me few minutes to go through your account I see that your request has been logged today for you to receive instructions with the Relief and Refund

Me Okay Thank you so what does this mean ? 48 More hours ?

Nelisiwe I would like advise you to give it this week. However within 48hrs you should've gotten a response

Me Please may I also ask between 01 - 17 August how many 48 hours fit within this period ? I am in awe with this and just cannot comprehend how I am expected to accept these outlandish responses time and time again. It is becoming rather ridiculous now!!

Nelisiwe please can you request that your manager contact me immediately!! This is complete CRAZINESS

Every single time I follow up I am told 48 hours since 01 August!!!!!!!!!!!!!!!

When does 48 Hours start ??? And How long is FNB 48 hours because clearly its not 17 Days!!

Nelisiwe Will get the manager to contact you back.

Me Name of Manager ? When will they call me ?

Neliswe The Banker has been disconnected. We will connect you to another available Banker shortly.

FNB We apologise for the chat interruption. Please note that you will be routed to the next available banker.

Hello, you are now chatting to Ntombi. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

Then Ntombi Joins the chat and is with me for 40 Minutes and I am trying to get her to get her manager or a manager or actually anyone who does not just say 48 hours to call me to explain what is actually happening and after 40 minutes she evaporates. Next one joins the chat apologises for the delay and now I must repeat this cycle again!

I am honestly writing out this complaint once more out of desperation of this matter being resolve, surely someone is able to make this happen ?

This cannot take a month for me still to be receiving the 48 hour response as I have since day one of following up.

If the cashflow relief extension was declined then maybe that would have been quicker ? Is it because you are now helping me that I become the beggar and therefore do not get to choose what proper customer service is ?? What happened to "How Can We Help You" ?

HELP