1 reviews | Active since Mar 2016
NEVER DOWNGRADE YOUR CREDIT CARD
FNB , FNB... HOW CAN YOU RUN ME OVER should be your logo... Clients i urge you dont ever make the mistake i made even by accident to upgrade from a gold credit card to a premier once you on this premier they will keep you there to enjoy the funds taken from you, i had spent Christmas eve in your bank its the 10th January 2019 i am still waiting for you to downgrade me back to Gold credit card.. You are so eager to phone clients for credit cards and stuff but you CANT ACT FAST when a client requests for a downgrade. Your employees dont know what is even happening i speak from one person to another they simply dont even know how to deal with a query!!! EVEN YOUR MANAGERS (BY THE NAME OF ANDRE from the call centre Manager) told me to contact me, i am still waiting.. is this how you treat a long term client i guess so!!!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)