Never count on FNB to prioritise you as a customer when you complain about the terrible service they render while they charge an arm and a leg for fees

I have had such a terrible experience with FNB this December, I sent money to two different people via payshap on the 19th December 2023. According to your website , payshap is a real time payment system from one bank to another , yet till today my recipients have not recieved their monies . On the 21st December I alerted the FNB team where I was transferred from one person to another for 1 hour via the chat and eventually I was told that fnb is experiencing issues with payshap but will soon be resolved. Today is 27th and I still haven't had anything from FNB so I took the initiative to call fbn where I spoke to a consultant who told me the same thing that they are still having problems.

I'm very frustrated because I pay a lot of fees for me to be taken from pillar to post like this.

I'm not happy at all with the service I'm receiving from FNB🥺 I'm upset with all the string of people I have dealt with and told me that the issue will be resolved and still hasn't .