Never Buy FNB Lotto Tickets - paid but no ticket

A week ago I purchased 3 Lotto tickets via the FNB Smart Phone App. All 3 tickets were deducted off my account immediately, but only 2 tickets were sent through to me. I have contacted the customer service department via FNB in order to have the matter resolved. Received an email that within 2 days the matter will be resolved. That would have been resolved by Wednesday and guess what - nothing has happened nor has anyone contacted me. So much for begging customers to switch. My response to that is simple - no way at least with the other bank when the funds are taken off your account they deliver what they sold you!!!! There is no way that I will ever again purchase any form of Lotto tickets through FNB. I do not particularly care whether the numbers won or lost as that is not what my issue is - my issue is with taking my money and not providing me the product I paid for!!!