Never been impressed with this bank.I know they also never cared

Hayi guys but FNB sucks hey. From my time here as a client in 2014 when they helped themselves into my account to settle the credit card despite me having made a 10 day payment arrangement to now.. This time, we initially opened an account online and got confirmation letter. When I transferred money to this account it bounced because the account was inactive. After tossing and turning for 3 weeks with the call centre, I came to The Clearwater branch and was advised the account was improperly opened and we need to open a new account which was done. I asked them to deactivate the online account and they said it will happen immediately

Because I had already saved the wrong account as a beneficiary, I made a payment in it by mistake and the money didn’t reverse because somehow that inactive account is now active, plot twist. To get my money back now the call centre couldn’t help for the past 4 days and again I came to the same branch where I spent 2h just to be told I need to come back with the other account signatories to get my refund. Mind you R80 bank charges as already been app****. Now the business has 2 accounts with FNB. Brilliant and because of their incompetence it’s now my problem to go to branches each times as if I don’t have a job on my own

This is the best bank in SA smh..