Never been contacted regarding my complaint!

I contacted the Customer resolutions on Tuesday the 22nd of September regarding my Covid Relief fund and that I would still need assistance for the month of October and subsequently lodged a complaint. I got in contact with my banker, prior to speaking to the customer resolutions consultant...I was told by my banker that my payment holiday was done, even though there is still fund available from my approved Covid relief fund and that I should contact the individual product houses myself to make arrangements...However, since Tuesday the 22nd, I have never been contacted regarding my complaint.