1 reviews | Active since Jun 2018
Never bank with fnb!
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: Compliment
Your details
Title : Mrs
First Name : Saffiya
Surname : Ismail Sooliman
ID/Passport Number : ********** 219080
Phone Number : ********** 486
Email : **********
Prefered method of contact : sms
Are you an existing FNB Customer? : Yes
Compliment relates to : Cellphone Banking
:
How can we help you? : Abseloutly disappointed with the pathetic service at fnb! My husband needed to change his otp pin because his cellphone got ****** so went to the bank in dbn overport city. There was a lady by the name of Sylvia who could not help so she needed to contact the fnb call center who also could not help. Spent 45min in the bank with no response and now trying the call center who keeps transferring to different departments who still can't help. Their service is pathetic! The staff are *********** and clearly not qualified and they are have no courtesy in any way. Sylvia was attending to several people whilst busy with us despite us waiting at her desk. Going on Monday to close my account and look for a bank who cares about their customers.
:
Good Day Saffiya Sooliman,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Saffiya Sooliman,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***