Never available for calls

I honestly thought having a private clients account with FNB will make banking easier, but I have to admit, it was much easier when I was just a premier banker with a platinum cheque account. I have never called my banker and he be available for my call, he hardly replies within 24 hours to messages I send via FNB online banking, my cases are mostly attended by the next available consultant.<br> <br> Please tell me then what's the use??? Where do I then benefit as a private client??? maybe I don't know the advantages that come with being a private client, please enlighten me... maybe it was a wrong decision to upgrade to Private client...