NEGLIGENT HANDLING OF VALID DISPUTE AND CLIENTS MONEY

SERIOUS LAPSES IN CLIENT FINANCIAL PROTECTION AND DISPUTE HANDLING. Despite providing clear evidence that my situation falls under service not provided and misrepresentation, the bank’s handling of my dispute has been incomplete and unsatisfactory.

Ignored Visa and Consumer Protection Basis: The evidence I provided shows this is not a simple non-refundable cancellation. It is a case of service not provided and misrepresentation, which is valid under Visa’s dispute categories.

Lack of Investigation: I submitted a comprehensive dispute with ample supporting evidence, including the host’s own statements and proof that the service was never provided & thier own governing law. The bank gave me bare answers without a thorough investigation or a proper review of the evidence. No Communication or Resolution: I lodged a formal complaint requesting a logged letter and a proper review. To date, I have received no follow-up communication, no log letter, and no meaningful resolution. The case was simply closed without any attempt to address the issues raised.

The bank has a responsibility to protect its customers in such cases and apply the correct dispute procedures, which they fail to do so and only relaying on 'Host's Policy" that is no longer applicable in the matter. This is outrageous and non acceptable, clients really on banks for security and costumer protection when transacting with service provides and should be protected accordingly in this kind of circumstances not dismissed without any consideration.