Negligence, poor customer service and bad treatment

I have an outstanding matter from 2019 I made a payment of R280 000 to a standard bank account on the 31.07.2019 and spoke to an FNB consultant called me on the 01.08.2019 asking if the money should be released I then said no the money shouldn't be released till I confirm payment with the people I made the people I send the money to, they claimed not to have received it I opened a case with the ***** department and the police submitted all the documents required however a portion of the money was withdrawn because of negligence from FNB I don't know how the money was released from their side without my confirmation, Innocent Hlongwane was handling my case at ***** department he was not helpful always told me to check after 6 months barred my calls I got help after sending a message to care complaining about the poor service I was getting Hilda Masiso was the one assisting so a portion of the money was recovered R124 730.73 no one said anything after that I've been following up and not getting help I've been going to branches Keywest and President hyper they would call the ***** department and I would be kept on hold for hours until I leave so they told me to send the message on the ap which I did and got feedback from Samantha Malgas who just dismissed me and told me to go check with Standard bank for my money when I call her back on this number *** there's no answer, can FNB please pay back the balance of R155 269.27 outstanding which was withdrawn because of negligence on their side with no help at all I send a message in May to care Hilda said she is calling but I'm not answering I didn't get any missed calls I responded to the email she never got back to me