Negligence

There was ***** in my account last year and I called FNB about it and then they send me to a branch and it was a mission for everything to be sorted out but finally it was. And now I wanted to use one of the accounts and they’re saying that they forgot to remove some of the holds in one of the accounts ..... it’s their fault and now they want me to go to the branch and do the same thing even though it was their fault. This is nonsense. It’s their negligence so they should sort it out without me going to any of their branch. They should verify me over the phone.