negligance resulting to financial loos

<p>I wads assisted by a consultant at an fnb brunch to make a payment but the funds did not go off my account and was advised by the consultant to wait an hour but to call the call centre just to make sure. I later called the call centre and was told that the transaction was not successful and I may make another transaction once again. I did so and all went well. Later I checked my balance and there was a shock of my life the payment went off twice thanks to FNB</p> <p> </p> <p>I am holding FNB liable and want the money back in my account by no later than 06-06-2016</p>