Neglected ***** case.

I experienced ***** on my credit card on 12 July 2023 - R8000 was ****** from my account. FNB immediately notified me and I was very impressed with their prompt service. However, now more than 30 working days after the incident I’ve not received ANY feedback regarding my case. I’ve tried multiple times contacting the ***** line to assist me - couldn’t even get through. I have no idea what’s going on with my case and when I’ll be getting my money back. Very frustrated and disappointed.