Neglected by FNB Assurance Department

I am a loyal customer of FNB as a company and have to say that it is one of the best Banks in South Africa, however, I also have to mention that good service depends on which department you are dealing with or which individual within the enterprise.

I have tried several times to make contact with a department that is supposed to help acknowledge my bond protector so that if anything happens to me, my insurance knows who to pay but 1 month later no one is willing to help me at FNB.

I am quite sure that if you were in my shoes you would also feel like a neglected client and left out in the cold to deal with yourself.

Would you please sort out my issue?