1 reviews | Active since Sept 2019
Neglect with a message for HELP
My Mother worked for FNB for 22 years and sadly passed away on the 22nd of May this year because of cancer.
This nightmare took everything from us emotionally and financially.
We started the claim for my Mother's retirement fund on the 7th of June but somehow FNB neglected the documents and we were forced to start the whole process again on the 6th of August.
Because of this we missed the deadline for the board meeting.
We have been assured that everything is ready for discussion and nothing can be done until the board gives their approval
I hope this finds its way to FNB's board of director's with a simple message of HELP.
We are my Mother's only living relatives and her wishes as well as the investigation supports this fact.
Some of us do not have a place to call home and some are about to loose everything, all we ask is that you find the time to look at the facts and release the funds.
The two Month delay was not our fault please don't let us pay for it any longer
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
