Negative review

Negative Review – Phumulani Mall FNB (Tumi) Branch: FNB Phumulani Mall Staff member: Tumi I visited FNB Phumulani Mall on the 28th of November to resolve an issue with my investment account. Unfortunately, I had a very disappointing experience with a staff member named Tumi. When I arrived, there was no one at the door to assist with tickets, so I approached her directly. She told me to sit and wait, but she gave me no clear explanation of the process. I waited for a very long time even though the phone station was free hence she said I must call the investment company .. and no one seemed interested in helping. Every time I tried to follow up, she ignored me. She kept saying “I’m coming” but never attended to me. She assisted other customers while I continued to sit there without any feedback, guidance, or help despite me explaining my issue and waiting patiently. Her attitude felt dismissive, unprofessional, and uncaring. It left me hurt and frustrated, especially because I came there for help after previously being turned away due to system issues. This experience felt extremely unfair, and I hope the branch management provides proper training and improves customer service because no customer should be treated like that.