Negative Listing on Wesbank Account

Trying to make a long story short It took me 17 years to pay off my debt now I want to buy a house, but I can't because I do not have any debt. So I need a clothing account or something and a credit card. So I start with my bank (FNB) for the credit card (as I thought being a private client and a good record with my bank this shouldn't be a problem), credit card application declined because 2 negative Wesbank listings. I asked for clarification and the FNB "Private Banker" said he doesn't know I must speak to Wesbank. So am I wrong in saying no, YOU told ME of my negative listings so you should tell me what they are for?? And now I am being ignored or told stuff like "We have tried to contact wesbank on your behalf and acquire the information. The Wesbank collections consultant advised that the mailbox does take a while to get a response, and they do not provide information regarding their clients to any third party including advisors. They deal directly with the client. While we understand your preference for email correspondence, we kindly recommend that you contact WesBank Collections directly at ***. This will allow you to receive prompt and detailed assistance regarding your account. Additionally, you may request that any information provided during the call be sent to you via email for your records."

You DON'T understand my frustration and I keep telling YOU I have no accounts with WESBANK!!!!!

I have already moved my son and my wife to Capitec and I will soon join them there . . .