1 reviews | Active since May 2016
Negative balance on ebucks account
<p>Hi, on saturday the 15th October when i checked my ebucks balance i realised i had 9,100 ebucks then i decided to spoil myself on Takealot. To my suprise the next day i realised that i had a -9,100 balance on the account. When i checked the transaction history i realised the points were loaded on saturday and reversed the same day. What is happenning? I saw points and used them if its a system error then why must i be left with a negative balance. So it means i will never earn ebucks because of something that is not my fault.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)