NEED URGENT INFORMATION

good day<br> <br> between 2000 - 2002 i opened an account at the Mandeni Branch in KZN, i did not close the account and but stopped using the account. i wanted to open an account recently and found out i have this amount owing but no one can give me the information on the account so i can pay it and open a new account. I have been told i need to go to the branch, but i dont live in the same area. i really want to open a new account now can someone please help me as it seems no one can help me.