Need to.activate top up debt protection after all communication with FNB failed.

Item: FNB (First National Bank)
Rating: 1
Author: Inge J

I have tried to no avail to lower the payments on my credit card because I'm currently unemployed and overseas. I am unable to pay FNB what they want. I have even emailed the CEO directly with this problem. It is FNB's fault that I'm in this mess due to bad advice given to me by their consultants to move my credit card money to the budget facility to help me pay it off. But their interest on this is more than 20%

To no avail I have fought. I would therefore now like to activate my top up debt protection on my credit card. Please can someone assist.

Please note the time.difference and call me between 3pm and 5pm your time otherwise you are waking me up in the early morning hours. Failing that please use email to communicate. It is a way of communication you know.

Assistance would be appreciated. Inge

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

06 May 2019, 14:53

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply06 May 2019, 14:53

Official