Need recommendations for a new bank

Writing this review while currently sitting on hold for 28 minutes waiting to be helped by someone in the FICA department. I ordered a second credit card for my fiance to use, i put her name on it. Card got sent, activated and used. A week later I get an email stating it's been put on hold because I haven't sent through her FICA documents. Firstly, these were never requested, secondly why the actual f@#k do I need to send these clowns her ID for a card I requested, linked to my account???? First attempt at calling led to waiting for 15 minutes only to be put straight through to the "rate the call" service. Dealing with this bank is honestly becoming a joke, I will never recommend them to anyone. Every bank has its own issues but I have never been able to sort an issue out with FNB without a huge stuff around. At the end of my 30 minute wait, straight to "rate the service" unfortunately I can't give a bad rating, never received any service.