MC
May C
1 reviews | Active since Jan 2018
13 Mar 2019, 20:32
Need proper communication channel
Received a message two days in a roll, saying that my tax information. However, when I tried to contact them I've been on hold for more than 20 minutes without response. Also sent a message using online banking, no response either. If you want actions from your customer, please create a proper channel for communication.
The content of the message: "FNB :-) Your account will be frozen in 2 days if your tax information for SARS Common Reporting Standards is not provided. For more information contact us on ********** 333. FNB, a div of FRB Ltd."
Please let me know what needs to be done. What exactly is "Common Reporting Standards"? I don't understand all those technical jargon.
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Replies (1)
FNB (First National Bank)'s replyOfficial
14 Mar 2019, 11:00Good Day May C
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply14 Mar 2019, 11:00
Official
Good Day May C
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***