NEED MY MONEY BEFORE 48 HOURS!!!!

I sold crypto currency on the 29th of March 2022 and after the amount of R300,000 was deposited into my account I release the bitcoins to the trader. And just when I used my card to order somethings for my new apartment. I got the first email from FNB asking for proof of payment. Email was on the 31st of March 2022, sent them the proof of payment and they rep**** back on the 1st of April 2022 saying “ kindly note the attached proof of payment is not an accepted source of funds document. Please provide us with a payout letter from the company that made the payment. The payout letter should state the name of the company on their letterhead along with your name and surname, amount received from the payout and the reason for the payout, should all reflect on the letter. Kindly also ensure the letter is signed and dated” I rep**** back and told them it was Bitcoin transaction and I sent them every necessary documents reflecting all they asked for. And I got another email from them on the 2nd of April 2022 asking me to provide them with a payout letter from the trading platform I was using that confirms and reflects the amount that was deposited into the account. I did all that and sent the email as per what they requested. On the 7th of April 2022 they rep**** and said they need to see the Paxful public receipt from the trading platform and I sent that too. And on the 10th of April 2022 I received an email saying kindly be advised that your documents that you’ve provided have been submitted for validations, an updated will be be provided as soon as the validation has been completed. I kept asking for an update and nothing and after a month on the 10th of May 2022 I emailed them cuz I didn’t get an update and no one was answering the emails. I asked for an update once again then they rep**** on the 11th of May 2022 telling me they heard back from her validations team and documents are verified but they needed more information regarding the documents provided. Then they ask to 2 questions: 1) How the funds were generated in order for me to purchase and then sell the Bitcoin. 2) We noticed that the funds deposited into my account are from Mr Thabiso trading and Project Managers and they need me to provide them with a reason for the transactions. And I rep**** them the same day explaining everything and how the funds came about and I also told them I left the phone number to Mr Thabiso just incase they need to call him to verify the transaction. The transaction wasn’t reported but they never called him even after I told them he uses FNB too. Then on the 16th of May 2022 they emailed me back as they require proof of the explanation above that confirms and reflect where the funds were generated in order to purchase Bitcoin. I already did gave an explanation and what I don’t understand was what if I sold my fathers house would they ask me where I got house?? No. Then they require a written confirmation letter from the trading platform and I explained to them even sent them screenshots that Paxful doesn’t issue out confirmation letter and they didn’t reply from there. What I don’t understand is money was in and it wasn’t on hold until when I started using it. If it was suspicious activity I’m sure they would have called Mr Thabiso and ask why he sent me money afterall he’s also a fnb customer. First they asked for proof of payment I sent it then they asked for receipts and screenshots from the trading platform and I sent it. So I tried calling a lawyer but instead I called Mr Thabiso to send me a confirmation letter with his company and every details they asked for. Then I went into the bank to go ask for an update because asking for update on the email at that moment seems useless at that point. Got to the bank and told them the problem and they said they don’t have a department working on that is not currently in the branch I went to. So they have to call the department and when they called and I explained my problem they laughed I didn’t get any assistance or whatsoever. The lady handling this was on the phone with me in the bank and all she did was laugh on the phone. Imagine I came to you and you were suppose to help me instead you laughed in my face. I left the bank in so much anger and disappointment I couldn’t believe this is how fnb treat their customers. Went back to the and asked for an update and only got a reply on the 25th of September 2022 so immediately I sent the letter from Mr Thabiso and in the letter Mr Thabiso stated everything they needed and all the necessary details that’s been missing from day 1 even added his company address and phone number and said they should contact him directly should they have any other questions regarding the transaction. Then on the 27th of September 2022 I emailed and told them I’m still waiting for an update since the last email I sent the confirmation letter from Mr Thabiso. On the 28th of September they asked for 1) screenshots of the exchange account details (name and email address, as well as the name of the platform. 2) screenshots of the purchase and withdrawal confirmation displaying the clients account ID and all the transaction details. 3) confirmation emails/receipts which provided proof of the purchases or withdrawals. And I sent them everything like we’ve done this since April/May but still I sent them everything and received a reply back from fnb on the 29th of September 2022 telling me the documents provided has been submitted for validations and feedback will be provided once validations are completed. And since then I haven’t heard back from them. And I’m sure they gonna take another 5 months because everytime I happen to send them the necessary emails they stop replying and come back asking for the screenshots again. I’ve been asking for an update since the last email and nothing and no one is replying. Here is the email address they used in sending all the emails *** and the phone number is +***6 and REF NO: ***. My money is R150,000 which for some reason because of the interests went up to R153,674.00 I just need my money FNB and I wanna close my account I’m not banking with you guys anymore. I sold Bitcoin just before the market crashed and you guys are holding my money. Please HelloPeter help. I want my money back because if they were investigating since 29th of March 2022 and today is 11th of October 2022 I’m sure they should have been done by now. I sent every correct documents and I’m tired of hearing “ sorry for the inconvenience caused” what’s the point of saying sorry when nothing is done about your sorry. What I wanna hear is when will my account be active so I take my money out and close my account. I don’t want to hear any sorry for inconvenience I’ve heard enough of that. I WANT MY MONEY. I sold Bitcoin for R300,000 and you can’t didn’t hold it until when my money was left with R150,000. If it was suspicious activity why not hold the whole funds until I provide proof payment and all documents. I need my money. Life has been really hard for the past few months and whoever is in charge of your emails need to reply you can’t keep a customer waiting for months and months and taking them back and forth. Please release my account and let me take my money out of your bank and close my account in peace.