Need Help with Elderly Client

Item: FNB (First National Bank)
Rating: 3
Author: Liezel K

I have been a client of FNB for very long and have always had good service. But I am struggling endlessly to try and book appointment at one of the branches. My dad has Dementia and we have received a letter form his specialist that he no longer had the capacity to manage his finances. We need to go arrange this at the bank, but my father cannot queue for 2 hours. We need to make an appointment. This is so frustrating. The financial loss is already HUGE. He is also at FNB. Please assist. :(

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

06 May 2021, 13:53

Good day Ms. Liezel Kilian,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.

Regards,

FNB Customer Resolution Center

***

Best regards,

FNB (First National Bank)'s reply06 May 2021, 13:53

Official

Best regards,

Liezel K's updateReviewer Update

06 May 2021, 16:29

Excellent service, all sorted same day. THANK YOU so, so much for the assistance and for responding and sorting it so quickly.

Liezel K's update06 May 2021, 16:29

Reviewer Update

Excellent service, all sorted same day. THANK YOU so, so much for the assistance and for responding and sorting it so quickly.