Need Feedback please!!

Item: FNB (First National Bank)
Rating: 1
Author: Luhann F

Good Afternoon,I contacted FNB as I wanted to order a Smart device from the December 2018 Catelogue.I could not see the deice un their online shop yet the device was available in their Cateloque which states the deals runs from the 1st of December 2018 till the 31 of December 2018.When I phoned the contact center they could not find it either and told me it must be out of stock yet it is impossible as I check the 23 rd of November till the 30th of November and it was not available and then also from the 1st of December every day till today .Why have a Deal catelogue with deals that is available on the catelogue but when you want to order them they are not available? Also there are a lot of other deals in the Cateloque which are not on the online shop.I tried getting to someone to tell me but no one knows why .Can i please get an answer? https://www.fnb.co.za/downloads/smartphone-tablet-offer/Online_SDV_December_2018.pdf

Helpful (0)

Replies (4)

FNB (First National Bank)'s replyOfficial

03 Dec 2018, 16:30

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply03 Dec 2018, 16:30

Official

Luhann F's updateReviewer Update

04 Dec 2018, 07:06

The products I was looking at specifically was the Samsung Galaxy Watch as I wanted the Samsung Gear S3 Frontier which was there for a couple of months but also dissapeared in November .Well i looked for the deals in the December Catalogue that was supposed to be available from the 1st of December and checked midnight on the 30 /1st but they were not there .I was also told the catalogue came out in November already but it clearly states available from the 1st till the 31st of December.I also contacted your call center but no one can give me a clear answer

Luhann F's update04 Dec 2018, 07:06

Reviewer Update

Luhann F's updateReviewer Update

06 Dec 2018, 14:25

I was contacted by FNB Customer Care and they said they will go find out if they have the products in stock and get back to me .This was 2 days ago without hearing from anyone.The FNB Smart Device site has been updated since with some extra products that were in the Catalogue but not on the online shop but not the product I inquired about.Please just give me a definite answer ?

Luhann F's update06 Dec 2018, 14:25

Reviewer Update

Luhann F's updateReviewer Update

06 Dec 2018, 16:17

Thank You FNB Rep**** with an answer

Luhann F's update06 Dec 2018, 16:17

Reviewer Update

Thank You FNB Rep**** with an answer