Need assistance with a downgrade of a new credit

After having been transferred to 10 different people, and lastly ended up on the desk of Neota - upgrades and limits. What a miserable person - don't believe that this is the type of people you have dealing with your clients? She was rude, makes you hold without advising, does not explain anything that is happening, does not apologise? For a bank that's tries so hard for quality and service - employing people of this pathetic quality wont get you anywhere. Invest in some soft skills training for your staff. Please note that the issue still has not been resolved, It takes you 7 days to downgrade a card and 1 day to deliver a new card? How does this make sense. Bonga Dube - RN*** advises that I will have a new card in 7 days.