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marlei M
1 reviews | Active since Apr 2014
08 Jan 2016, 13:44
Need an Express counter
This is the 1st time i have ever needed to complain about FNB. Their Service queue is long and they only have TWO tellers on duty. It's the 2nd time Ive been in today - the first time i waited over 40 mins and this time I've been waiting 35 mins already.<br> They really need an Express counter so people can ask questions or collect cards, etc. Tge tellers are busy but are being interrupted by folks asking questions which could be answered by having an Express teller. Please FNB do something to speed things up. Extra Service personnel or an Express counter. Otherwise you rock!
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Replies (1)
FNB (First National Bank)'s replyOfficial
08 Jan 2016, 13:54Hello Marlei Martins,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 845178.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 845178.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply08 Jan 2016, 13:54
Official
Hello Marlei Martins,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 845178.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 845178.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)