NB Not Responding to Debit Order Setup Request

I have been trying for over a month to get assistance from FNB to set up a debit order on my account. I have contacted the app support, call centre, and online chat, but no one has resolved anything or provided feedback.

My case number is CAS-***1-F7S6K2, and despite this, I have received zero response.

This level of service is unacceptable. I simply need my debit order to be set up and for someone from FNB to provide proper assistance.

Please resolve this urgently.