Navy car.. Incorrect info

FNB HOW CAN WE HELP YOU, service standards are disgusting, I did a license renewal for my vehicles, surprised to see that a new vehicle was listed on my app, without checking I renewed both vehicles, however after completion of the transactions, only to find out that the vehicle in question details are all incorrect, year, model, specs etc, however I went onto navcar and input my complaint, comes back with an email advising it will take 5 days to get feedback, so a telephone number was provided *** which I called only to be told by a consultant Doris that they only deal with chequered account queries. No service points, firstly, where do you get your information from, and now more so when crime involving, banking on apps is rife, FNB THE ONLY BANK WANTS TO PUT ALL INFORMATION ON YOUR APP, THIS BANK NEEDS A WAKE UP CALL, LIVE UP TO YOUR SLOGAN, YOU HAVE LOST THE ESSENSE A REAL BANK